Terms and Conditions
Last updated: 10 October 2025
Welcome to GEM Solutions Maintenance’s website (“the Site”). By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. About Us
The Site is operated by GEM Solutions Maintenance, a property maintenance and repair service based in Bath, United Kingdom (“we”, “our”, or “us”).
Registered office:
GEM Solutions Maintenance
Bath, United Kingdom
If you have any questions, please contact us at:
jobs@gem-solutions.co.uk
01225 690069
2. Services
We provide property maintenance, repair, and related services as described on our website. All service details, prices, and availability are subject to change without notice.
3. Use of the Website
You agree to use our Site only for lawful purposes. You must not:
- Use the Site in any way that may damage or disrupt its functionality.
- Attempt to gain unauthorized access to any part of the Site or our systems.
- Reproduce, distribute, or use any content from the Site without our prior written consent.
4. Intellectual Property
All text, images, logos, and other content on this website are the property of GEM Solutions Maintenance or are used under licence. You may not copy, reproduce, or use any part of this website without our permission.
5. Accuracy of Information
We make reasonable efforts to ensure that the information on our Site is accurate and up to date. However, we do not guarantee that the content will always be accurate, complete, or current.
6. Limitation of Liability
To the fullest extent permitted by law, GEM Solutions Maintenance shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services.
7. Links to Other Websites
Our Site may contain links to third-party websites. We have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party sites.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. Please check this page regularly to ensure you are aware of any updates.
Privacy Policy
Last updated: 10 October 2025
GEM Solutions Maintenance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect and process the following information:
- Personal details (such as your name, email address, phone number, and address) when you contact us or request a service.
- Technical information (such as IP address, browser type, and how you use our website) collected via cookies or analytics tools.
- Service information relating to your maintenance requests or bookings.
2. How We Use Your Information
We use your data to:
- Provide and manage our services.
- Respond to your enquiries and requests.
- Improve our website and customer experience.
- Comply with legal and regulatory obligations.
We do not sell or rent your personal data to any third parties.
3. Sharing Your Information
We may share your data with:
- Trusted service providers or subcontractors who help deliver our services.
- Legal or regulatory authorities if required by law.
All third parties are required to handle your data securely and only in accordance with our instructions.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse through physical, electronic, and administrative safeguards.
5. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal or accounting requirements.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (“right to be forgotten”).
- Object to certain processing or request restriction of processing.
To exercise any of these rights, please contact us at:
jobs@gem-solutions.co.uk
7. Cookies
Our website may use cookies to enhance user experience, analyse site traffic, and improve performance. You can adjust your browser settings to refuse cookies if you prefer.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
jobs@gem-solutions.co.uk
01225 690069
GEM Solutions Maintenance, Bath, United Kingdom